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Customer Relationships
In technology markets, it is sometimes very easy to get caught playing inside baseball. Through advertising, blogs, and press releases, the daily industry conversation can take on a “mine-is-bigger” tone as competitors trade barbs over how many servers they have, or how many CPUs they run, or or how large their patent portfolio is. But at the end of the day, none of it matters if the customers aren’t happy.
That’s why, this morning, we wanted to post a bit of public thanks to one of our longest customers, IT Conversations. We’re celebrating our fifth anniversary as a partner in their success, and to mark the occasion, their founder Doug Kaye blogged about the milestone:
“If you’ve streamed or downloaded any audio or video file from The Conversations Network in the past five years, it was delivered by Limelight. And since our relationship began in February of 2004 — that’s a whole lot of terabytes ago — we’ve never had a single complaint about performance, reliability or availability of our media files. Oh, and 48% of our visitors are from outside of the U.S. Pretty impressive.”
(There’s more, he kinda gushes, and we blushed a little when we read it. But we loved his heartfelt thanks and think you should click through and read the full post)
First, and foremost, thanks to Doug for his kind words and congratulations to him for the success of his site. We are honored to support you in your efforts, and we’ll continue to do our very best to earn your business every day.
And second, this is a great example of why Limelight believes that success comes from a relentless focus on customer satisfaction, and on delivering brilliance every day. Because focusing on building the right long-term relationships with customers like Doug, and helping them to grow their businesses, is always more important than producing a better network graphic than your competitors.
